Terms and Conditions

Terms and Conditions

1. 1. Terms of Use

   By accessing our website, you agree to comply with these terms and conditions. We reserve the right to modify these terms at any time without prior notice.

2. 2. Age Requirement

   Our website is intended for use by individuals who are 18 years or older. By using our website, you confirm that you are at least 18 years old.

3. 3. Intellectual Property

   All content on our website, including text, images, and logos, is protected by copyright and intellectual property laws. You may not copy, distribute, or use any content from our website without our prior written permission.

4. 4. Privacy Policy

   Our Privacy Policy, set out below, explains how we collect, use, and protect your personal information when you use our website. By using our website, you agree to our Privacy Policy.

5. 5. Product Information

   We make every effort to ensure that the product information on our website is accurate and up to date. However, we do not guarantee the accuracy or completeness of the information provided. It is your responsibility to verify product information before making a purchase.

6. 6. Pricing

   We reserve the right to change the prices of our products at any time without prior notice. The price shown on our website at the time of purchase is the price you will pay.

7. 7. Payment

   Payment for online orders is processed securely through our payment provider. Payment must be made in full before your order is confirmed.

8. 8. Order Collection

   All online orders are for collection only from our Teneriffe studio — we do not currently offer shipping or delivery. We will contact you to arrange a collection time once your order is ready.

9. 9. Returns and Refunds

   We accept returns within 14 days of the purchase date. To be eligible for a refund, the product must be unused and in its original packaging. Returns and refunds are handled in person at our studio.

10. 10. Online Bookings and Cancellations

    We offer online bookings for our services. You may cancel or reschedule your appointment up to 24 hours before the appointment time. If you cancel or reschedule with less than 24 hours' notice, you may be charged a cancellation fee.

11. 11. Product Allergies

    If you have a known allergy to any of the products used in our services, please inform us before booking your appointment. We are not liable for any allergic reactions that occur during or after our services.

12. 12. Limitation of Liability

    We are not liable for any damages that arise from the use of our website or products. In no event shall our liability exceed the purchase price of the product.

Privacy Policy

We are committed to protecting and respecting the privacy of all visitors and users of this website. This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be treated by us. By using our website, you are accepting and consenting to the practices described in this Privacy Policy.

1. 1. Personal Information

   We may collect personal information such as your name, email address, and phone number when you place an order, make a booking, or contact us through our website. We may also collect information about your browsing behaviour and device information when you visit our website.

2. 2. Use of Information

   We use the information we collect to process your orders and bookings, communicate with you about them, and improve our website and services. We may also use your information to send you promotional emails about our products and services, but you may opt out of these emails at any time.

3. 3. Sharing of Information

   We may share your personal information with our third-party service providers, such as our payment processor, to fulfil your orders and bookings. We may also share your information if required by law or if necessary to protect our rights or the rights of others.

4. 4. Security

   We take reasonable measures to protect your personal information from unauthorised access, disclosure, or theft. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. 5. Cookies

   We use cookies to improve your browsing experience on our website. Cookies are small text files that are stored on your device when you visit our website. You can disable cookies in your browser settings, but this may affect your ability to use our website.

6. 6. Children's Privacy

   Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

7. 7. Changes to Privacy Policy

   We reserve the right to modify our Privacy Policy at any time without prior notice. By continuing to use our website after we make changes to our Privacy Policy, you agree to the updated policy.

Promotional Offers — Terms and Conditions

• Promotional offers are valid for a limited time only and are subject to availability.
• Promotional offers cannot be combined with any other discounts, promotions, or vouchers unless otherwise stated.
• Promotional offers are non-transferable and have no cash value.
• Promotional offers may be subject to additional terms and conditions specific to the offer. Please refer to the individual promotion for any specific requirements or restrictions.
• Promotional offers are applicable to specified services or packages only and cannot be used towards the purchase of products or gift vouchers unless otherwise stated.
• Promotional offers are valid for a single use per customer unless otherwise specified.
• Any unused portion of a promotional offer cannot be refunded or exchanged.
• We reserve the right to modify or cancel any promotional offer without prior notice.
• All promotional offers are subject to our standard terms and conditions.
• We reserve the right to refuse or cancel a promotional offer if it is believed to be obtained or used fraudulently.
• The terms and conditions of promotional offers are governed by the laws of Queensland, Australia.

These terms and conditions are general guidelines. For specific details and any additional terms related to a particular promotion, please refer to the promotional offer itself or contact us directly.